IMPORTANT NOTICE TO SEWAH CUSTOMERS
FOLLOW THESE SIMPLE STEPS TO AVOID PAYING FOR DAMAGED GOODS
INSPECT YOUR PACKAGE WHEN IT ARRIVES
If you notice substantial damage to the packaging and are certain the contents are damaged:
- Refuse the package and the driver will send it back to the shipper. You are more likely to receive reimbursement for damages and repairs if you select this option.
- If you notice only minimal damage to the packaging and are uncertain the contents are damaged:
- Keep the package and note on the freight truck driver’s bill of lading that the package arrived damaged; take a photograph of the damaged package before you open it. If the contents inside the package are damaged – contact the shipper (Sewah Studios) so we can arrange to have the package inspected by the freight company. Without freight company inspection, reimbursement for damages will not be possible. The package should not be returned to the shipper until such an inspection has taken place.
If the package does not look damaged but after opening it you find the merchandise is damaged, contact the shipper (Sewah Studios). The freight company will have to inspect the damages before the merchandise can be returned to the shipper for repair.
In all cases – inspect delivered merchandise when it arrives. Do not place it in storage and inspect it days, weeks, or months later. Freight claims must be filed as soon after delivery as possible.
Sewah Studios is held to the above standards when filing claims with freight carriers for damaged goods. Therefore, when the inspection, return or damage notation procedures outlined above are not followed by the receiving party, Sewah Studios cannot be held liable for damages or for the cost of repairs to fix damages.
Please forward a copy of this notice to the person receiving your shipment.